Setting Up as a Program Manager

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To help you get started as a program manager, please watch the video below. We’ve collected all of the most important aspects of the MentorHub NU dashboard for you here.

Dashboard

After logging in, you will be greeted with the Dashboard (example pictured below):

 

The Dashboard page offers an overview of several metrics to be taken in at a glance.
Along the top of the page, you will find the home button, and your organization’s name. You can use the dropdown menu to select a different program, if you are a part of multiple.

Along the left side of the screen, you’ll find navigation buttons.

At the top of the page, you can select to see either all of the matches you are overseeing, or just your matches. Click the down arrow to change the view.

Across the top of the page, you will find your organization’s count of Learners and SSGs enrolled in the MentorHub NU program, which you can click on to get a more detailed view of who the Learner and SSG are in your program.

Underneath the Learner and SSG shortcuts, you will find the “Top Challenges” section. This provides you with a real-time overview of the challenges that have been most prominent for the learners in your program. Each of these categories (e.g., Academics, Attention, Behavior, etc.) are rated by learners themselves using a slider to indicate higher or lower levels of stress related to each topic. You can also click on each of the areas to include as many or as few areas in the chart as you like.

Directly next to the Top Challenges section, you will find the Top Apps that are currently affiliated with the MentorHub NU application, as well as the number of learners in your program who are using each. Underneath each app name, you will also see a brief description of that app’s main focus, like whether the app focuses on addressing sadness, attention difficulties, or educational outcomes.

Moving down the page, you will see your program’s Message Statistics. This section provides information on how many messages have been sent by your program’s SSGs and how many have been sent by your program’s learners in aggregate. This lets you know how balanced your SSG and learner communications are over time, and whether you may need to look more closely at any noticeable spikes or gaps between the two.

You can also click on the “Learner” or “Student Success Guide ” tab to toggle them on and off in the graph, just like you could with the Top Challenges section earlier.

Next, you’ll see a summary of the Meeting Statistics. Below the Meeting Statistics section, you’ll find the lists of individual Learners or SSGs that are in your program. You can click on the individual Learners or SSGs for their specific information, or click “View All” to see all of the Learners or SSGs associated with your program who are using the MentorHub NU application. Note that you will be able to see your Learners or SSGs’ phone numbers here, but for privacy we have scrambled the text here.

Program Staff also have the ability to send out push notifications through the Firebase dashboard.

Success Coordinators

Clicking on “Success Coordinators” at the top of the dashboard takes you to the full list of Success Coordinators (SCs) using the MentorHub NU application in your program. Here you can review your list of SCs, their contact information, and other helpful information around the ways and levels your SCs are engaging with their learners/SSGs.

Here, you can also directly chat with SC, by clicking on the chat button next to a SC. You can also add SC by clicking on the ADD  button.

If you click on a SC, you have access to a lot of information:

Along the top left, you can see their number of Learners and SSGs assigned.
Summary is the main page you see above.
Intake Form shows the current questionnaire being used for this program.
Student Success Guides shows the a list of SSGs under this SC.
Learners shows a list of learners under the SC.
Meetings shows number of meetings under this SC.
Safety Information 
you can see and edit (click three dots under Action) the resources available to this SC’s learners and SSGs (see below)

If you click ADD, you can add safety information:

 

Knowledge Base

This section allows you to create and edit articles for the Knowledge base within the MentorHub NU app that can be accessed by Learners and SSGs.

In order to add new article, by clicking on the red “ADD” button and filling in the necessary information.

Student Success Guides

Clicking on “Student Success Guide” (SSG) at the top of the dashboard takes you to the full list of SSG’s using the MentorHub NU application in your program. Here you can review your list of SSGs, their contact information, and other helpful information around the ways and levels your SSGs are engaging with their learners.

 

There is a search function that enables you to identify specific SSGs in your program. There is also an “ADD” function that can be used to enter new SSGs and their information into the MentorHub NU application.

Clicking on “ADD” brings up a form you can use to include new SSGs into the system. Here you can upload their image, enter their name, phone number, email address, race/ethnicity, NUID, date of birth, program and indicate their Success Coordinator.

The “Status” column is where you can allow or bar your SSG’s access to MentorHub NU. When the Status slider is to the right, your SSG can access the MentorHub NU application to communicate with their learner and so on. If the slider is to the left, they are no longer allowed access.

Clicking on a specific SSG’s name will take you to this screen:

This screen provides you an overview of the Student Success Guide’s contact information, level of engagement with their learner or learners (i.e., how many times have they responded to their learner’s messages), the top challenges faced by the SSG’s learners in aggregate, and the top apps used by the SSG’s learners

Clicking on the Learners button within the SSG profile provides you with an overview of the learner or learners paired with the SSG, as well as the most recent date the learner used MentorHub NU (“Last Activity Date”), the top challenges facing the learner, and access to the learner’s activity (by clicking on “View” under the “Action” column).

As the program manager, you also have the ability to send messages to your Student Success Guides. Clicking on Message will reveal a chat portal with the entire history of your conversation with them.

Finally, you can schedule a meeting with your SC by clicking Meetings

If you click SCHEDULE, you’ll be able to set a video meeting with your SSG. Much of the info is pre-populated if you schedule from this view.

 

Learner Dashboard

Clicking on “Learner” tab at the top of the dashboard takes you to the full list of learners using the MentorHub NU application in your program. Here you can review your list of learners, their contact information, and other helpful information around the ways and levels your learners are engaging with their SSGs.

Here you can get an overview of the learners enrolled in your program. Much like the Student Success Guide tab, you can see the level of engagement your learners have, the last time they were active, and you can toggle their access on and off to reflect their status with your program. You can also search your list of learners and add new learners to the roster as they enroll in your program. Make sure to notify your learner of which email you signed them up with!

There is a search function that enables you to identify specific learners in your program. There is also an “ADD” function that can be used to enter new learners and their information into the MentorHub NU application.

Clicking on “ADD” brings up a form you can use to include new learner into the system. Here you can upload their image, enter their name, phone number, email address, race/ethnicity, NUID, date of birth, program and indicate their Student Success Guide.

Clicking into an individual learner profile will reveal more details about each learner:

Clicking through the tabs in the learner profile will reveal specific information, starting with the Summary. This shows all of the dimensions of the Check-In tracked over time. This can be used to understand which areas learners are struggling with the most.

The Check-In tab shows each separate dimension over the last several weeks.

The Referrals tab shows the referrals sent to the Learner. This appears when a learner rates a challenge a 7 or higher.

The Initial Questionnaire tab shows the responses of the learners to the baseline assessment asked when they first downloaded the app.

The Message tab shows the conversation between the SSG and Learner. You can also see if a learner flagged a SSG through this system, pausing the chat in this tab.

The chat box to the right of the leaner’s name will allow you to directly message the learner.

Flagged Student Success Guides

The Flagged SSGs tab shows a list of SSGs that have been flagged. Click into their learners profile to see the conversation and gain further insight into why they have been flagged.

Safety Information

The Resources tab allows you to edit resources for users. You can select whether the resources are shown to learners, SSGs, or both!

Escalated Referrals

This tab represents tasks that have been assigned to a learner that an SSG feels needs further attention. This can occur when an SSG is not sure what to recommend based on the learner’s response to a situation.

Meeting

The Meetings tab allows you to schedule a meeting with your learners, SSGs, and Success Coordinators. You will also be able to join meeting from this tab.

App Tutorial

This sections allows you to get a quick tutorial for the different features within the dashboard.

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