MentorHub NU app, only Student Success Guides (SSG) can schedule video chat meetings. When you as a SSG schedules a meeting, your learner will receive a notification in the app.
In order to schedule a meeting you have two options.
- In the MentorHub NU app click on the video icon on the bottom middle of the icon bar. This will take you to a page where you can see all of your upcoming and completed meetings. To schedule a new meeting, click on the plus sign on the bottom right hand corner. This will open a calendar where you can choose the date, time and participant you would like to meet with. Choose the agreed upon time and click “Schedule Meeting”. This will promptly send a notification to the participant that a meeting has been scheduled.
- In the MentorHub NU app click on the learners tab on the bottom left of the icon bar. Choose which learner you would like to set up a meeting with. To the right hand of their name, you will see a video icon. Click on this icon to schedule a meeting. This will open a calendar where you can choose the date, time and participant you would like to meet with. Choose the agreed upon time and click “Schedule Meeting”. This will promptly send a notification to the participant that a meeting has been scheduled.
When you’re ready to join the meeting, go to the video icon tab. Click on the meeting that you would like to join under ‘Upcoming’.
If you are using the MentorHub NU website to join the meeting and having trouble with joining the call or with using your microphone or camera, try using another browser to access the website (i.e. Google Chrome). This may also be due to permissions, if you didn’t approve the camera and microphone permissions in the browser app, provide the permissions.