MentorHub NU app, only Student Success Guides (SSG) can schedule video chat meetings. When your SSG schedules a meeting, you will receive a notification in the app. To see the time and date of the upcoming meeting, go to the video icon tab in the app and you will see the details of the scheduled meeting under ‘Upcoming’.
When you’re ready to join the meeting, go to the video icon tab. Click on the meeting that you would like to join under ‘Upcoming’.
If you are using the MentorHub NU website to join the meeting and having trouble with joining the call or with using your microphone or camera, try using another browser to access the website (i.e. Google Chrome). This may also be due to permissions, if you didn’t approve the camera and microphone permissions in the browser app, provide the permissions.
